Check the door before choosing the device
Explain whether you have a night latch, a mortice lock or a multipoint mechanism, and whether you lift a handle to lock the door. Provide the proposed product name if you have one. Manufacturer requirements differ between models, so compatibility needs checking for the particular door, cylinder and fittings rather than the brand name alone.
Think through ordinary use and backup access
Consider everyone who needs to use the entrance, including anyone who does not use a smartphone. Ask how the selected model handles low batteries, a lost phone and any loss of connectivity. Check which features need additional equipment or an account. Backup entry arrangements are model-specific; do not assume every smart lock retains a physical key.
Prepare a useful installation enquiry
Call 020 3670 6608 or email [email protected] with your postcode, the current lock and the model you are considering. Mention if the entrance is shared or if the door already catches. Confirm support for the exact product, any preparatory repairs, required accessories and the installation scope before purchasing hardware or arranging an appointment.
